We wanted to build a bicycle parking lot that everyone can use with peace of mind. With that in mind, NCD's Support Centre consistently takes care of everything from response to users to operation and management.
We will take all possible measures to implement a comfortable bicycle parking lot including appropriate response to users by our staff members and review of operation based on analysis of data on bicycle parking lot by putting IT technology to full use.
Our experienced professional staff members are available 24 hours a day, 365 days a year. We will identify the cause of a query from a user of the bicycle parking lot, for example, "cannot be unlocked" and handle appropriately.
If the machine cannot be unlocked by a user, unlocking by remote control is possible. In case something happens, we will immediately resolve a problem on site in cooperation with security company and field staff.
By making use of feedback from users for operation of bicycle parking lots, we strive to further improve services.
Freephone and video phone are offered for making queries, so that users can use a bicycle parking lot easily. After assessing user's situation, appropriate measures are taken. All staff members, who receive training in telephone skills, respond to every user politely.
Online centralised management of nationwide bicycle parking equipment by taking advantage of information technologies acquired as system development company. We compile and analyze situation of receipt and history of sales of individual bicycle parking lots.
Receipt status management screen
Sales history management screen
Other
Various aggregate analyses charts can be viewed. Based on data, optimal operation for many years to come will be implemented, including addition of bicycle parking equipment and review of rate plan.
- We accept query from a place other than the adjustment machine or query by freephone as backup measures in case a problem occurs in telephone line of the adjustment machine.
- In case of fault such as failure to unlock by remote control or in emergency, we send out a security guard.
- To know the situation on site in an emergency, we can install security cameras upon request.
